How can I claim a refund for unusable ID photos?
We are sorry to hear that you have encountered an issue with one of our machine. Please email our customer service team at callcentre@photo-me.co.uk or alternatively call us on our free line number 0800 035 6600 and they would be happy to help.

Where is my closest photobooth?
Please email our customer service team at callcentre@photo-me.co.uk or alternatively call us on our free line number 0800 035 6600 and they would be happy to locate your closest machine.

Where is my closest UK digital ID passport photobooth?
Please email our customer service team at callcentre@photo-me.co.uk or alternatively call us on our free line number 0800 035 6600 and they would be happy to locate your closest machine.

Where is my closest Irish digital ID passport photobooth?
Please email our customer service team at callcentre@photo-me.co.uk or alternatively call us on our free line number 0800 035 6600 and they would be happy to locate your closest machine.

Do all Photo-Me booth provide a digital passport ID?
We are working on upgrading our machines as fast as we can. Please email our customer service team at callcentre@photo-me.co.uk or alternatively call us on our free line number 0800 035 6600 and they would be happy to locate your closest booth that will provide you a digital ID passport photo.

Can I use my digital ID for other purposes?
Our digital ID photo service is only available for UK passport renewal. We cannot provide you with a digital copy of your image for other purposes.

How do I access my digital photo?
Please visit the passport renewal portal on https://www.gov.uk/apply-renew-passport and enter your digital ID passport code using the format idcode pro xxxxxxxx when renewing your UK passport.

My digital ID code is not working.
Please check you are entering the code identically to the format of your print out. Your code is case sensitive providing numbers and letters, please check you are entering 0 and O, I and 1 correctly.
The code is made of 3 boxes:
Box 1: idcode
Box 2: pro
Box 3: xxxxxxxx

Can I use my UK passport photo code for an Irish passport renewal and vice versa?
The UK software is independent to the Irish software so the format is not the same. Therefor you cannot use the same code on both websites. Please email our customer service team at callcentre@photo-me.co.uk or alternatively call us on our free line number 0800 035 6600 and they would be happy to locate your closest machine providing an Irish digital ID passport code.

Can I wear glasses in my passport photos?
We suggest you remove your glasses when taking your passport photos in our booth due to reflection that can occur.

Can I get a receipt?
Your receipt is printed on the bottom corner of your ID photos.

Where can I find your customers T&Cs?
Please visit the following link: click here.