Photo-Me have been servicing our own estate of machines for more than 50 years and therefore has an inherent understanding of how to maintain an excellent level of service and uptime to our customers. Our customer-focused ethos of total service applies equally to both our own equipment and that of our Clients and the same team handles all service events with exactly the same proven level of commitment.
Our regionalised service team of over 200 field-based technicians combines national coverage with local knowledge which is the key to achieving fast response times and effective preventative maintenance as well as maintaining excellent relations with clients and site-owners.
Photo-Me Contact Centre offers direct support to customers and end-users, and also provides a first-line technical response to equipment operators, achieving a 50%+ call-fix rate without the need for an engineer to visit, thus significantly reducing downtime for the Client. Our in-house repair and refurbishment workshops give the service team real depth of capability and can turn around emergency back-to-base repairs within 24-hours. In turn, our UK capability is backed up by an international network of vertically integrated engineering, manufacturing and R&D facilities.
The service teams are further supported by in-house and fully-integrated services including; Logistics, IT, Marketing, Training and Project Management, with the additional flexibility of access to extensive sub-contracted services should the specific need arise.
We have many independent clients who benefit from leveraging our service reach into their own equipment networks, if you have any kind of requirement that you feel Photo-Me can help you with, please contact our Sub-Contract sales team at firstname.lastname@example.org